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Customer Operations

CUSTOMER EXPERIENCE CONSULTING SERVICES

Our consulting practice is rooted in an in-depth comprehension of the perfect customer experience, supported by data drawn from countless interactions. We predict the requirements of customers in various sectors and offer the necessary support, technology, processes, and analysis to elevate their journey.
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CONSULTING SERVICE OFFERINGS

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CUSTOMER EXPERIENCE PROGRAM IMPLEMENTATION

  • Strategic Investment Planning
  • Customer Touchpoint Documentation
  • Industry Best Practices
  • Customer Feedback Methods
  • Interaction Process Improvement
  • Implementation & Project Mgmt.”
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    QUALITY ASSURANCE SERVICES

  • Quality Program Design
  • Automated & Manual Monitoring
  • Industry Best Practices
  • Operational Modeling & Implementation
  • Business Tracking & Analysis
  • Agent Coaching Methodology
  • Recording Software Selection
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    CONTACT CENTER OPTIMIZATION

  • Queue Mgmt. & Scope of Support
  • Scorecard & KPI Success Measures
  • Industry Best Practices
  • Process Mapping & Documentation
  • Customer Feedback Integration
  • Workforce Management
  • Site Assessments
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    TECHNOLOGY CONSULTING

  • Automation: Robotics, AI
  • Care Delivery Tool Selection
  • Analytic Technology Assessments
  • Configuration Support
  • Implementation & Project Mgmt.”
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    ANALYTICS CONSULTING

  • Speech & Text Analytics Solutions
  • Analytics Strategy & Design
  • Data Integration & Consolidation
  • Visualization Tools
  • Web Reporting & Delivery

    • DELIVERING QUALITY AT SCALE

    B2B Allies hybrid consulting approach is supported by:

  • SMEs with real-world product knowledge
  • Process expertise and operational know-how
  • Extensive pool of skilled onshore and offshore resources
  • Through joint problem solving, and a hands-on approach, we help our clients plan and execute cost-effective solutions to deliver on mission-critical objectives across all areas of their business.

    • HOW WE ENGAGE

    SERVICES

  • Change & implementation consulting
  • Business process management
  • Consulting & staff augmentation

    • DELIVERY

  • Direct placements at client locations
  • Onshore & offshore support
  • B2B Allies onshore & offshore delivery centers

    • COMMERCIALS & PRICING

  • Fixed
  • Transaction-based
  • FTE-based

    • Ready to partner with B2B Allies Customer Operations top-notch consulting team to elevate and transform your customer experience?

    Do you need an elite team of technologists and idea-makers backed by domain expertise? Do you seek operational and process excellence for your business’ customer journey? Is quality important to you?

    We’re here to help.

    Tell us about your needs and one of our specialists will get in touch.

    Email us at: info@b2ballies.org

    CONTACT US TODAY
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